Contact Us
Have a tool request, bug report, or institutional partnership inquiry? We are here to help.
Direct Email
For urgent bug reports, technical inquiries, or business partnerships.
GitHub & Open Community
View updates, submit issue reports, or explore open-source contributions.
github.com/sanjidalam69 →LinkedIn Professional
Connect directly with creator Sanjid Alam for professional discussions.
Connect on LinkedIn →💬 Send a Direct Message
Fill out the form below and we will get back to you promptly.
❓ Quick Support FAQ
Yes, absolutely. All 25+ calculators, image compressors, PDF utilities, and AI helpers are completely free to use with zero hidden subscriptions or paywalls.
No. Almost all tools operate entirely client-side inside your local browser memory using HTML5 and WebAssembly. Your photos, assignments, and PDFs never leave your device.
Simply select "University Grading / Cover Template Request" in the form above and provide your institution name and grading rules. We frequently add community-requested university formats!
We review all incoming inquiries daily and typically respond within 12 to 24 hours.
ℹ️ Comprehensive Support & Help Desk Guidelines
We are dedicated to maintaining 99.9% uptime and high accuracy across all our client-side utilities. If you experience an unexpected rendering error, a broken tool button, or have suggestions for new features, here is how our support workflow operates:
⏱️ 24–48 Hour Response SLA
All messages sent to [email protected] are reviewed directly by our engineering team within 1 to 2 business days.
🎓 University Logo Requests
Are you a student or faculty member whose department or university logo is missing? Email us with a high-res PNG and we will add it to the live generator within 72 hours.
🐛 Technical Bug Reporting
When reporting a technical glitch, please mention your browser name (Chrome, Safari, Firefox), device type, and the file size of the document being processed.
Frequently Asked Questions About Support
Do I need to pay for technical support?
No. All technical support, bug investigation, and feature additions for ToolX Pro are 100% free of charge.
Can I request custom enterprise or institutional integrations?
Yes. Universities, colleges, and training institutes interested in standardized institutional cover templates or tailored GPA calculation engines can contact us directly via email.